Refund Policy

Refund Policy

Effective Date: 30/01/2024

1. Refund Eligibility:

• We strive to provide the best products at Sheff Kickz. If you are not completely satisfied with your purchase, we are here to help.

2. Eligibility Period:

• To be eligible for a refund, please notify us within 14 days from the date of purchase.

3. Non-Refundable Items/Services:

• Certain products/services may not be eligible for a refund. Please get in touch to find out which are eligible. 

4. Condition of Returned Items:

• To qualify for a refund, the item must be returned in its original condition, unused/undamaged etc.

5. How to Initiate a Refund:

• To initiate a refund, please contact our customer support team at sheffkickz@yahoo.com. You will be asked to provide details such as order number, reason for refund, etc.

6. Processing Time:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 days.

7. Method of Refund:

• Refunds will be issued in the same form as the original payment. If the purchase was made with a credit card, the refund will be credited to the same card.

8. Shipping Costs:

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

9. Late or Missing Refunds:

• If you haven’t received a refund yet, please check your bank account again. Contact your credit card company, as it may take some time before your refund is officially posted.

10. Changes to This Policy:

• Sheff Kickz reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

Contact Information:

• If you have any questions about our refund policy, please contact us at sheffkickz@yahoo.com.